Do you have some Questions?
Welcome to your new go-to source for aftermarket auto parts and accessories.
Here are answers to some frequently asked questions
about payments when booking with United Tour and Travel:
We accept a variety of payment methods, including:
- Credit and debit cards (Visa, MasterCard, American Express, Discover).
- Bank transfers.
- PayPal.
- Online payment gateways for secure transactions.
there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
Yes! We use SSL encryption and secure payment gateways to protect your financial information. Your privacy and security are our top priority.
For most bookings, we require a deposit at the time of booking, with the balance due closer to the travel date. The deposit amount varies depending on the tour, accommodation, and booking terms.
- Full payment may be required for certain last-minute bookings or special offers.
Yes, we offer payment plans for select tours and packages, allowing you to spread out payments over time. Contact our team for details on available installment options and terms.
All fees, including taxes, service charges, and additional costs, will be clearly outlined during the booking process.
- Currency exchange rates and processing fees may apply depending on your payment method and location.
- We ensure full transparency so you won’t be surprised by hidden fees.
Yes, once your payment is processed, you will receive a payment confirmation and receipt via email. This will include a summary of the payment made, along with booking details.
In most cases, it’s possible to update your payment method before the final payment is due. Contact our customer support team to assist you with changing your payment method.
If you miss a payment deadline, we may need to cancel or reschedule your booking, depending on the terms and conditions of your booking. We recommend contacting us as soon as possible if you anticipate any issues with payment.
Refunds are subject to our cancellation policy. If you need to cancel or change your booking, we will assess the situation based on the timing and type of package booked. Refunds or credits may be offered for cancellations within certain timeframes.
We currently accept gift cards or vouchers issued by United Tour and Travel as payment. Please check the terms of the gift card or voucher for applicable restrictions.
Yes! If you have a valid discount code or promotion, you can apply it during the payment process to receive a discount. Make sure to enter the code in the designated field before completing your payment.
Yes! If you’re booking for a group, you can make a single payment for the entire group or split payments among participants. Please inform us of your preferred method when booking, and we’ll accommodate your needs
warranty
We do not offer a traditional warranty as our services primarily involve travel experiences, tours, and bookings. However, we are committed to providing high-quality service, and we work closely with our trusted partners to ensure that everything meets your expectations there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
If you encounter any issues during your trip, whether it’s with accommodations, transportation, or activities, please contact our support team immediately. We will work swiftly to resolve any concerns, whether that’s arranging an alternative solution or assisting with refunds or compensation, depending on the nature of the issue
We offer a Best Price Guarantee, meaning that if you find the same tour at a lower price, we’ll match it. Additionally, our goal is to ensure customer satisfaction, and we do everything we can to meet your expectations for an amazing travel experience.
If you are unsatisfied with any part of your travel experience, please reach out to our customer support team as soon as possible. We will work with you to resolve the issue. Depending on the situation, compensation, alternatives, or adjustments may be offered based on our terms and conditions.
Yes, most of our tours and activities are backed by travel insurance that covers emergencies, cancellations, delays, and other unexpected situations. We also offer optional travel insurance for more comprehensive coverage, including medical expenses, trip interruptions, and lost baggage.
Refunds for cancellations depend on the terms and conditions of your booking. Our cancellation policies vary by tour, accommodation, and activity, and these are clearly outlined during the booking process. In most cases, we offer partial refunds or credit toward future bookings if you need to cancel within the specified time frame
Flight or transport delays are often outside our control, but we strive to assist and support you during such situations. If your transport is part of a package, we will help coordinate alternative travel arrangements where possible. We also recommend having travel insurance to cover any unexpected delays or cancellations.
We do not provide warranties for rented items such as cars or travel equipment. However, we work with reputable partners who offer their own insurance options for rented cars, equipment, and other services. We recommend reviewing these terms when making a reservation.
In the unlikely event that the service you booked doesn’t meet expectations (e.g., overbooking, facility issues), we aim to find a suitable solution. Depending on the situation, we may offer alternatives, compensation, or a partial refund.
United Tour and Travel ensures the security of all payments through secure payment gateways, and we comply with all relevant regulations to protect your funds. If an issue arises regarding your payment, our team is ready to help resolve the situation promptly. be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
While we make every effort to accommodate special requests (such as dietary needs, accessibility requirements, etc.), we cannot offer a formal warranty that these requests will always be fulfilled due to external factors. However, we work with our partners to ensure the best possible experience and will assist in any way we can.
Can’t find what you are looking for?
Subscribe newsletter $ get company news.
This Record of Registration contains information recorded on the Australian
Securities and Investments Commission’s (ASIC) register under section 33(8) of the
Business Names Registration Act 2011
Account Details
A/C Name: AUS HOLDINGS PTY LTD AE
A/C Type: Westpac Business One
Branch Name : CASTLE HILL
BSB / Acount No.:032173/852670
- © 2025 United Tourand Travel .
